Privacy Policy
Welcome to InvestorAid (“we,” “us,”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australia Privacy Principles (APPs) under the Privacy Act 1988. By engaging with us, whether in person, online, or through other means, you agree to the terms of this Privacy Policy.
We may collect personal information that is necessary for us to provide our services to you. This may include:
- Full Name
- Contact details (for example, phone number, email address, postal address)
- Financial information ( for example, details of your income and expenses, investment eligibility and financial statements)
- Identification documents ( such as passport, driver’s licence)
- Property details and Investment preferences ( for example, investment goal, budget, preferred property types, and locations of interest)
- Transactional Information ( for example, your requested service details, properties you have shown interest in, or transactions you have engaged in with us)
- Communications: (for example communications you have exchanged with us, including emails, phone calls, and property investment-related correspondence)
We collect personal information directly from you through:
- Our website ( for example when you fill out a contact form)
- Phone or email communications
- In-person meetings
- On-line meetings ( for example Zoom, Google Meets, WhatsApp)
- Social media and networking platforms (for example Facebook, LinkedIn, Instagram)
We use your personal information to:
- Provide you with our real estate buyer’s agent services
- Communicate with you about our real estate buyer’s agent service
- Communicate with you about properties and services that may interest you
- Process transactions and manage your account
- Comply with legal obligations and resolve disputes
- Improve our services and websites
- Service Delivery ( for example, when providing, managing and delivering real estate investment services requested, including but not limited to property sourcing, market analysis and investment advice.
- Personalised Investment Opportunities: ( for example, our tailored services to meet your specific investment goals, including but not limited to identifying properties matching your criteria and providing customized investment strategies)
- Marketing Communications: ( for example promotional materials, newsletters, and targeted information of interest which you may opt out of at any time)
We may disclose your personal information to:
- Service providers and contractors assisting us in providing our services
- Financial institutions for payment processing
- Legal and regulatory authorities as required by law
- Other parties with your consent or as required to provide our services
- We may share your information with trusted third parties, such as legal advisors, real estate agents, or property managers, when necessary to facilitate your investment transactions or provide services on your behalf.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes implementing physical, electronic and managerial procedures to safeguard and secure the information collected.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or reporting obligations related to real estate investments. We may delete or anonymise your data once it is no longer needed.
You have the right to access information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details provided below.
We may disclose your personal information to overseas recipients for the purposes of providing our services. We will take reasonable steps to ensure that any overseas recipient complies with APPs.
If you have concerns or complaints about how we handle your personal information, please contact us. We will investigate your complaint and respond to you within a reasonable time frame.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will posted on our website, and we encourage you to review it periodically.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
InvestorAid
Phone Number: +61 – 444 589 177
Email: info@investoraid.com.au